Contact ALORA

Reach ALORA directly for a question, an order-related request or help using aloraecom.in.

Updated: 15 October 2026

Customer Enquiries

Email support@aloraecom.in. Please choose a subject that describes your request, such as “Product enquiry”, “Order assistance”, “Cancellation request” or “Privacy request”.

The catalogue is being prepared and the store is not currently taking orders or online payments. You do not need to register or make a payment to ask a question.

What to Include

• Product questions: the product link or name and the detail you would like clarified.
• An existing order: its reference number, the email used for the purchase and a short explanation of the issue.
• A delivery concern: the order reference, tracking reference if available and a description of what happened.
• An item concern: identify the affected item. Photographs of damage or a mismatch can help where available; do not send identity documents unless there is a specific, explained need.

Complaints and Follow-Up

Use “Complaint – ALORA” in the email subject and describe the outcome you are seeking. Keep the conversation in the same email thread so the information stays together. If you need to follow up, include the date of your earlier message and any reference already provided.

Consumer complaints must be acknowledged and addressed within the time limits required by applicable law. Contacting us does not prevent you from using a consumer helpline, the appropriate consumer commission or another remedy available to you.

Keep Your Information Safe

Never send a card security code, UPI PIN, banking password, OTP or website password. A support enquiry does not require a payment or a transfer to a personal account.

Written Correspondence and Returns

Company correspondence may be addressed to the company at the address below. This address is not an authorised drop-off point or an automatic returns destination. Before sending a product, request the return instructions described in our Refund and Cancellation Policy.