Refund and Cancellation Policy

This page explains how to ask ALORA to cancel an order, review a product problem or arrange an eligible refund.

Updated: 15 October 2026

Before the Store Opens

There are currently no products available to buy and checkout payments are not open. Product-specific return windows, any voluntary change-of-mind returns and the operational refund timetable will be published before purchases are enabled.

Requesting a Cancellation

For an order placed once the store is open, email support@aloraecom.in with “Cancellation request” and the order reference. State which items you want to cancel. Sending a request is not the same as receiving confirmation that dispatch has stopped.

If the parcel has not been handed over for delivery, we will review whether the order can be stopped. If it has already been dispatched, we will explain the available next step instead of treating it as an unshipped cancellation. Do not assume that refusing a parcel automatically completes a refund request.

If ALORA cannot supply an accepted order, we will explain the reason, identify any payment already collected and arrange the applicable refund. A substitute item or store credit will not be imposed in place of the remedy you are entitled to.

When an Item Is Not Right

Contact us if an item arrives damaged, is defective, is different from the agreed description or your order is incomplete. Tell us the order reference, the affected item and what you found. Photographs can assist a review where available; an unboxing video is not an automatic condition for considering a complaint.

Keep the item and relevant packaging available while the problem is reviewed. Please avoid further use that could worsen the issue. These practical requests do not remove rights you have under applicable consumer law.

How a Return Is Arranged

1. Contact ALORA: send the order details and the reason for your request.
2. Receive instructions: we will explain whether a return or another remedy is appropriate, where an authorised return should go, and how transport costs will be handled.
3. Prepare the item: include the relevant parts and protect it for transport. Keep any handover or tracking receipt.
4. Review and outcome: we will explain the assessment and the proposed remedy, including any amount to be refunded.

Do not post an item to the company correspondence address without return instructions. A return address may depend on the item and the arrangements for that order.

Change of Mind and Exchanges

A voluntary change-of-mind return or an exchange is available only if expressly offered for the relevant item before purchase. Its deadline, condition requirements and any permitted charges will be stated at that time. Such conditions cannot override a statutory remedy for a defective, misdescribed or otherwise non-conforming product.

Refund Route and Timing

Once a refund is approved, our written response will identify its amount, the payment route, the expected initiation date and the relevant processing period. Refunds will be initiated within applicable legal time limits. Where possible, money is returned through the original payment route; if that cannot be used, any alternative must be explained and appropriately agreed.

The time taken for a bank or payment service to display a credit is separate from ALORA’s refund initiation. If an expected credit is missing, reply in the same email thread and ask for the refund reference and status. Never share an OTP, UPI PIN or password to receive a refund.

If You Disagree With an Outcome

Reply with the point you want reconsidered and any relevant information not already reviewed. Nothing in this policy prevents access to an appropriate consumer forum or another remedy provided by law.