Shipping Policy

ALORA will identify delivery availability, charges and the relevant estimate before an order is placed. A company address alone is not a promise of a particular delivery service.

Updated: 15 October 2026

Current Delivery Availability

Our product catalogue is being prepared and we are not currently accepting orders. No courier, dispatch timetable, nationwide service or international shipping arrangement is advertised as active. The delivery terms for the actual catalogue will be published before purchasing becomes available.

Checking a Destination

When ordering is enabled, availability may depend on the item, destination PIN code and the carrier serving that address. A destination is supported only when the relevant product and checkout information confirm it. Please do not assume that a location is covered because another retailer serves it.

Provide the recipient’s name, a complete address, the correct PIN code and the contact information requested for delivery. Tell us promptly if something needs correction. An address change must be confirmed; it may not be possible once a parcel has entered the carrier network.

Charges and Delivery Estimates

Any delivery charge or applicable free-delivery condition will be shown before order confirmation. We do not currently offer a standing free-shipping promise or a fixed delivery fee.

Preparation time and transit time are different. An estimate should identify the relevant period and any material limitation. If a specific delivery date is offered as a commitment, it will be stated expressly rather than inferred from a general estimate.

Dispatch and Tracking

Once a parcel is handed over for delivery, available carrier and tracking information will be provided through the communication channel stated for the order. An order number is not necessarily a carrier tracking number. Allow for the carrier to register the parcel before expecting a tracking scan.

If an order needs more than one parcel, the dispatch information should identify what each parcel contains. A product must not be treated as delivered merely because another part of the order has arrived.

Delays, Failed Delivery and Missing Parcels

If a delivery estimate is missed or tracking stops updating, contact support@aloraecom.in with the order reference and any tracking details. We will investigate the relevant shipment and explain the available resolution. A delay notice does not by itself remove a cancellation, refund or other right available under law.

If a delivery attempt fails or the parcel returns to the sender, we will review the reason before discussing re-delivery or a refund. Any proposed additional charge must be explained and permitted; it will not be silently applied.

Receiving an Order

Where practical, check the parcel for visible damage and retain the packaging if something appears wrong. Report a missing item, a damaged item or an incorrect delivery with as much relevant detail as you can. Photographs can help, but their absence does not automatically invalidate a complaint.

Return shipments follow the instructions in the Refund and Cancellation Policy. The company address below is for correspondence and is not a collection point or an authorised returns destination unless confirmed for your request.