Privacy Policy

This notice explains the information associated with a visit to aloraecom.in, an enquiry to ALORA and any shopping services made available through this website.

Updated: 15 October 2026

Who Is Responsible

ALORA E-COMMERCE(OPC) PRIVATE LIMITED operates this website. Questions about personal information can be sent to support@aloraecom.in with the subject “Privacy request”. Our company address and CIN are listed below.

Information That May Be Involved

• Website activity: hosting and security systems may record connection details such as an IP address, requested page, time of access, browser information and technical errors.
• Messages you send: your email address, name if supplied, message content and any attachments you choose to include.
• Account information: if account services are available, the details needed to identify and administer the account, together with relevant access and security records.
• Shopping records: when ordering becomes available, contact and delivery details, selected items, order references and the status information needed to handle a purchase or a return.

The catalogue is currently being prepared and checkout payments are not available. Describing a possible shopping record here does not mean that ALORA has already collected it from you.

Why We Use Information

We use relevant information to deliver the website, respond to a request, protect accounts and systems, investigate misuse, and administer services you choose to use. Purchase-related information is used to fulfil and support the relevant transaction when ordering is available. Records may also be needed for applicable accounting, dispute-handling or other legal obligations.

A service enquiry is not permission to send unrelated advertising. If optional marketing is introduced, the choice and a way to stop receiving it will be explained separately.

Cookies and Local Storage

The website can use cookies or similar storage for essential functions, including a session, a login state and a shopping basket when those functions are used. You can review or remove stored data through your browser. Blocking essential storage may prevent a session or basket from working correctly.

Any optional analytics or advertising tools require their own appropriate disclosure and choice where applicable. This notice is not a claim that every possible tracking tool is currently installed.

Service Providers and Disclosures

Providers supporting hosting, security and communications may handle relevant information for those services. Once purchases are available, delivery and payment providers may receive the information necessary for their respective roles. A provider’s own service may be subject to its separate privacy notice.

Information may also need to be disclosed in response to a lawful request, to handle a dispute or to protect legitimate rights. Please do not email full card details, payment credentials or identity documents merely to make an enquiry.

Retention and Protection

There is no single retention period for every record. We consider why the information was collected, whether a request or transaction remains open, and any applicable recordkeeping requirement. Information that is no longer needed should be deleted or made non-identifying where appropriate.

Access controls and other proportionate safeguards are used to protect information. No website or email system can offer an absolute guarantee against unauthorised access, so please protect your own account credentials as well.

Your Requests

You may contact us to ask about information relating to you, correct an error, request deletion or raise a privacy concern. We may ask for limited information to verify that the request relates to you. We will explain any applicable limitation, such as a record that must be kept for a legal obligation or an unresolved dispute. Available statutory rights depend on the law in force and the circumstances of the request.

Children, Other Websites and Updates

The store is not intended for children to make independent purchases. A parent or guardian who believes a child has sent personal information can contact us. A link to another website does not make ALORA responsible for that website’s information practices.

Changes to this notice will appear on this page with a revised update date. Where a change requires a separate notice or choice, publishing a revised page alone will not replace that requirement.